Customer Service Policies

Customer Service Policies for the Electric Distribution System of your Public Utility District No. 1 of Douglas County

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• Section 1: Purpose
• Section 2: Scope
• Section 3: Revision
• Section 4: Deposit
• Section 5: Billing
• Section 6: Service Charges
• Section 7: Nonbilled Occupants
• Section 8: Tax Adjustment
• Section 9: Application for Service
• Section 10: Customer's Wiring and Equipment
• Section 11: Customer's Responsibility for District's Property
• Section 12: Right of Access
• Section 13: System Disturbances
• Section 14: Phase Balance
• Section 15: Change of Occupancy
• Section 16: Interruption of Service
• Section 17: Additional Load
• Section 18: Notice of Trouble
• Section 19: Customer Power/Communication Outage
• Section 20: Point of Delivery
• Section 21: Meter/Communication Equipment Locations and Other Requirements
• Section 22: Meter Reading
• Section 23: Power Factor Adjustment
• Section 24: Meter Tests
• Section 25: Resale of Energy/Communication System
• Section 26: Electric Water and Space Heating
• Section 27: Discontinuance of Service by District
• Section 28: Delivery Phase and Voltage
• Section 29: Non-standard Service
• Section 30: Temporary Service
• Section 31: Relocation of Poles or Equipment at Customer Request
• Section 32: Conversion to Underground
• Section 33: Electrical Line Extension Policy
• Section 34: Trailer Courts and Mobile Home Parks
• Section 35: Wind Machines
• Section 36: Street and Area Lighting
• Section 37: Contractual Service to New Power Loads Exceeding 2,500 kW
• Section 38: Wholesale Communication System
• Section 39: Communication System Extension Policy
• Section 40: Rates
• Schedule 1: General Service
• Schedule 2: Irrigation Service
• Schedule 3: Street Lighting and Area Lighting Service
• Schedule 4: Energy Delivery Service
• Schedule 5: Alternate Renewable Resource Service
• Schedule 6: Wholesale Communication Service
• Schedule 7: Pole Attachment Rate